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How Accountants Can Help Save a Business: Lessons from a Real-World Turnaround

By Timothy Pope, Senior Manager, Brisbane Office

Insolvency can feel like the end of the road for many business owners, but it doesn’t have to be. With early intervention and the right advice, it can mark the beginning of a successful turnaround. I’ve seen this firsthand in a transport and logistics matter that I worked on.

This case is a strong example of how collaboration between accountants and insolvency practitioners can lead to far better outcomes for all parties involved.

The Power of a Trusted Referral

The matter came via an accountant who had a close, trusted relationship with the directors of the struggling business. That relationship was critical, particularly in the early stages. The business had been built from the ground up, starting with a single truck and expanding to a fleet of 20.

The directors had been trading for over a decade and were emotionally invested in the business, which made the first hurdle one of mindset: helping them accept that external administration was necessary.

Thanks to the accountant’s influence and guidance, the directors were willing to engage in discussions and consider their options. Without that support, I doubt they would have reached out to an insolvency professional at that point.

Tailoring the Right Solution

From the outset, the strategy was to preserve the business as a going concern and protect its key commercial contracts with national companies. It became clear that the most appropriate path was to enter voluntary administration, followed by a Deed of Company Arrangement (DOCA).

This structure allowed us to:

  • Continue trading during the administration
  • Retain key staff and keep the majority of the workforce employed
  • Deliver a structured return to unsecured creditors over time

Ultimately, this approach led to a better outcome for creditors than liquidation would have provided, and the business was able to keep operating.

Why Collaboration Matters

The accountant played a vital role, not just as the referrer, but as a trusted advisor and liaison. Had the directors contacted me directly, they may have hesitated to proceed, thinking, “Of course, an insolvency practitioner would recommend administration; they benefit from it.” However, hearing the same advice from their long-standing accountant helped cut through the emotional noise, allowing us to focus on the numbers and outcomes.

That level of collaboration helped drive the matter forward and resulted in a successful restructure.

What to Watch for in Your Clients

For accountants and lawyers supporting business clients, there are consistent red flags that indicate potential insolvency risk:

  • Mounting ATO debts
  • Unpaid suppliers
  • Cash flow problems
  • Over-reliance on overdrafts or short-term loans
  • Personal and business expenses are being mixed
  • Unmanaged director loans or Division 7A exposure

Lawyers often become involved once statutory demands or Director Penalty Notices have been issued; by then, options are limited. Accountants and bookkeepers, in particular, are well-positioned to spot the early signs and refer their clients before the situation becomes critical.

Insolvency doesn’t always mean closure. With the right structure and early professional input, businesses can be stabilised, jobs saved, and creditor outcomes improved. If you’re seeing signs of distress in your clients’ financials, don’t wait for a formal trigger. Early action creates room to move and the chance for a real turnaround.

Noticed some early warning signs with your Client? Reach out for a confidential discussion today to see how we can help.

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Director Penalty Notices: What You Need to Know About ATO Debt Recovery

By Troy Graham, Senior Manager Sydney Office

Director Penalty Notices: What Accountants and Lawyers Need to Know

The ATO is actively issuing Director Penalty Notices (DPNs) to company directors with unpaid tax debts. A DPN makes a director personally liable for certain company tax debts. In effect, it lifts the corporate veil and turns a company issue into a personal one. For advisers, understanding how and when these notices apply is critical to helping clients avoid serious financial consequences.

Act Fast: Directors Only Have 21 Days to Respond

Once a DPN is issued, the clock starts ticking. Directors have 21 days to take action, and that time frame starts from the date on the letter, not the day it’s received. If no action is taken within that period, the director becomes personally liable for the debt.

There are only four options:

  1. Pay the debt;
  2. Place the Company into Voluntary Administration;
  3. Place the Company into Liquidation; and
  4. Place the company into a small business restructuring process

Any delay can result in personal liability that cannot be reversed later.

ASIC Address Errors: The Risk of Not Getting the Notice

This is something that trips people up all the time. DPNs are issued to the director’s address listed on ASIC. If the director has moved but not updated their ASIC record, the DPN might go to an old address and sit there unopened. That doesn’t stop the countdown.

Some directors list their accountant’s office as their registered address. If that letter sits on someone’s desk for three or four days before being passed on, that’s time lost. The obligation to keep ASIC records current falls entirely on the director, not the accountant or ATO.

Lockdown vs Non-Lockdown DPNs: The Critical Difference

There are two types of DPNs: lockdown and non-lockdown. And this is where it gets critical. If you’re issued a non-lockdown DPN, you can take one of the three actions above to avoid personal liability. But if it’s a lockdown DPN the debt is locked to the director personally, even if the company goes into liquidation or restructures.

The key factor determining whether a DPN is lockdown or non-lockdown is timing. Directors have three months from the due date of their BAS or IAS to lodge it with the ATO. Payment isn’t required in that period, just the lodgement. If they miss that window, the ATO can issue a lockdown DPN. Lodging on time keeps that door shut.

How to Spot a Lockdown DPN

ATO DPN letters don’t clearly say “lockdown” or “non-lockdown.” But to a trained eye, the language gives it away. Look for phrasing like “not notified within three months after the due date”, that’s a lockdown indicator. Advisers need to know how to spot these indicators and guide clients accordingly.

Director vs Accountant: Who’s Responsible?

Accountants often prepare and lodge returns, but the legal responsibility falls squarely on the director. That means it’s essential for accountants to communicate deadlines to clients, and for directors to stay engaged in the process.

In some unfortunate cases, directors believed everything had been lodged and paid, only to find out later that wasn’t the case. Once a DPN is issued, there’s no second chance to fix it. Directors need to ensure their BAS statements are prepared and lodged on time, even if someone else is doing the paperwork.

No Industry is Exempt, No Minimum Debt Threshold

The ATO isn’t targeting specific industries. They’re looking at compliance history. If a business has fallen behind on its lodgements, it’s on the radar. And there’s no minimum threshold. It’s not about the size of the debt. Even small unpaid amounts can trigger a DPN.

Since COVID, the ATO has been working through a backlog of unpaid tax debts and is pushing hard on recovery. The ATO is issuing DPNs to recoup funds, and they’re not wasting time with drawn-out reminders. If you’ve received three or four letters in the past, now you might only get one or two before the DPN is issued.

Payment Plans Are Off the Table Once a DPN Is Issued

By the time the DPN is issued, it’s too late to negotiate a payment plan. That window has closed. And while most directors want to do the morally right thing and pay their debts, dealing with the ATO in isolation doesn’t always fix the broader problem.

For example, a Director might set up a payment plan with the ATO but have 20 other creditors. If one of them takes action, they’re back at square one. In that case, it may be better to enter a small business restructure, where all creditors share in the funds, not just the loudest one.

Early Intervention Is Key: Timing Changes Everything

The earlier a director responds to a DPN, the more options they’ll have. If they come to an insolvency professional on day two, there’s time to plan. If they wait until day nineteen, choices are extremely limited.

Accountants and lawyers should watch for red flags: missed lodgements, outstanding ATO correspondence, and clients falling behind. If there’s a pattern of late lodgements or ignored warnings, a DPN is likely not far behind.

Liquidation Might Not Be a Solution

Directors often think that liquidating a company solves the problem. But liquidation won’t protect them from personal liability if a DPN is for a lockdown amount. In those cases, bankruptcy may be the only remaining option.

Key Takeaways for Legal and Accounting Advisers

  • Ensure clients lodge their BAS and IAS on time.
  • Advise directors to keep their ASIC records current.
  • Act early. The sooner the response to a DPN, the more options remain.
  • Know how to read a DPN and distinguish between lockdown and non-lockdown components.

DPNs are serious. But with the right advice at the right time, directors don’t have to face them alone or unprepared.

Reach out for a confidential discussion today if you think your Client might be at risk of a DPN.

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2025 Federal Election: Will It Make a Difference for Businesses?

By Peter Biazos

Following the 2025 Federal Election, which resulted in a decisive victory for the Labor Party under Prime Minister Anthony Albanese, I wanted to reflect on what the outcome might mean for small business owners.

In the lead up to the Federal Election many people were asking me how I thought the outcome would affect small business owners.

From where was sitting, whether it was Labor or Liberal, I didn’t see the outcome dramatically changing the outlook for Australian businesses.

The issues businesses are facing right now are bigger than politics. They’re legacy and structural problems that have been building for years.

The Legacy of COVID: Why Pressure Is Mounting

In my view, the reason we’re seeing record insolvencies in this moment goes back to COVID. During the pandemic, the government stepped in with JobKeeper, propped up businesses, and recoveries slowed right down. Wind-ups were at an all-time low.

Image Source: Alares.com.au March Insights 2025

All that did was kick the can down the road. The problems didn’t go away. They were just delayed.

Now we’re seeing the fallout: businesses under pressure, insolvencies hitting historical highs (running 50% higher than pre-COVID levels), and many underlying issues hidden during COVID are finally coming to the surface.

Image Source: Alares.com.au March Insights 2025

In addition, the rising cost of everything, including electricity, wage increases, and transport expenses, is forcing many businesses to pass these on to customers. Cost-of-living increases are really hitting businesses from every angle. It’s no wonder it’s tough out there

Hospitality Is One of the Hardest Hit

One of the sectors we’re seeing hit particularly hard is hospitality.

Coffee shop, cafe, and restaurant owners tell me the same thing, costs are going through the roof. “I’ve had to bump up my coffee prices because electricity’s up, milk’s up, wages are up,” one operator told me recently.

On top of that, hospitality businesses are struggling to find and keep staff. There’s very high staff turnover. Businesses are training people up and then losing them just as quickly, which is creating a constant drain on resources. It’s a real challenge.

“In 2024, we saw one in 10 cafes close their doors, which is disheartening and absolutely terrible. Myself and the team at the Coffee Commune are committed to making things better moving forward and inspiring the next generation to be the best version they can be.”
Phillip di Bella, Founder and MD Coffee Commune

Small Business Restructures Are Helping, And Are Here to Stay

One Labor Government initiative brought in during 2021 was the Small Business Restructure (SBR) process. It’s been a real lifesaver for many businesses, saving jobs and keeping them running.

When SBRs first launched, we didn’t see a huge take-up. In that first year, there were 10 in Australia, and we did one of them. With some assistance, we had to write our own standards for running them because nothing was out there yet.

Now, take-up has grown massively, and we’ve seen it become too embedded for it to go anywhere.

Minority Government? More Uncertainty

The polling suggested we would be heading toward a Labor majority government, however there was speculation that Labor might have fallen short and would have to rely on the Greens.

From a business point of view, minority governments usually just bring more uncertainty. Things move more slowly, decision-making becomes harder, and businesses and markets don’t like that.

The decisive Labor win is reassuring but I don’t think it will change the underlying pressures businesses are under in the short term.

The ATO Isn’t Letting Up

Typically, before an election, you’d expect a pause in ATO recovery action, but not this time.

Prior to the election, the ATO was aggressively reporting businesses with debts over $100,000 to credit bureaus.

There are over 30,000 companies that have been reported. And in the lead up to the election I was hearing that the ATO wasn’t slowing down. If anything, there was even more pressure on businesses.

Some Final Thoughts: Act Early, Don’t Wait

My message to our B&T Advisory business community through my various discussions was simple: I didn’t think the election outcome would change our operating environment in the short term.

As always my advice is. Be proactive. Act early if you see businesses with mounting tax debt, cash flow problems, or creditor pressure.

We’ve seen firsthand how much of a difference Small Business Restructurings can make – they’re saving businesses, jobs, and, in some cases, literally saving lives.

Early action is critical during rising costs, aggressive enforcement, and political uncertainty.

If you have clients struggling with ATO debt or cash flow issues, reach out to discuss all the viable options. We’re seeing record numbers of insolvency activity, and getting in early gives your client the best chance.

Contact our office for a confidential discussion.

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